Do I have to create an account to play?

You can still play NEW STATE MOBILE as a guest without logging in.Beware that if the game is deleted or if you change your device before it'...

Lost guest account.

Unfortunately, we do not protect play records or payment history on Guest Accounts. This information will be lost if the game is deleted or ...

I lost my account. What can I do?

If you have lost your linked Google Play or Facebook account information, please contact your respective platform directly. We are unable to...

I'm blocked from my social media account

Since we do not have access to your social media account information, we are unable to help unblock these types of accounts.If you can't joi...

Is it possible to link from devices using different OS?

If you have linked the game to one of your social media accounts, you can play with the same game information regardless the OS of your devi...

How many characters can I create?

You can create one character for each social media account that you link to the game.Remember that Guest Account character information will ...

Can I link the account in another device with a different OS? (Social Media Linkage)

In NEW STATE MOBILE, you can create a character through various methods including Guest, Google, Apple, Facebook, etc. If you linked your pr...

Can I link the account in another device with a different OS? (Guest)

NOTE: If you reset or change your device or uninstall the game application, you will lose any Guest Account not linked to a social media acc...

"Login failed. Please try again." pop-up message appears.

The "Login failed. Please try again." pop-up appears when you fail to log in with your Google, Facebook, or Apple account. If this pop-up co...

I want to delete my game account.

To delete your NEW STATE MOBILE account, go to Settings>Basic> "DELETE ACCOUNT" and type [NEWSTATE].After 7 days of your account delet...

I want to recover a deleted account.

1. Log in with the character that you requested for deletion.2. Select "Cancel Account Deletion".※ You can cancel account deletion until 7 d...

My social platform account has been hacked.

The authority to manage, monitor, and take actions on the social platform accounts lies with the platform company. Therefore, NEW STATE MOBI...

How can I disable social platform integration?

You can unlink a NEW STATE MOBILE account and social account 21 days after the integration.Please note that you should wait 30 days after un...

What should I do if I logged into the game with a wrong account?

Please log out and log in again with the account you want to use.Click the three dots icon on the upper right corner of the lobby screen to ...

How can I link the new account with the same social platform account?

You should disable the integration with the previous social platform first and then link the new account with the same social platform accou...