Hi, how can we help you?

Do I have to create an account to play?

Lost guest account.

I lost my account. What can I do?

Download/install won't work.

Game won't run

Game won't update

I didn't receive my item after making a purchase.

Which payment methods can I use?

I can't purchase anything.

My account is banned

What happens to a player who violates rules? (Use of illegal software, abnormal behavior etc.)

I want to report a player using illegal software.

How can I change the server?

How can I observe a match?

Where can I check the character ID?

I want to change the language of NEW STATE Support

I want to contact NEW STATE MOBILE Support (In-game)

I would like to contact NEW STATE MOBILE Support (through web)

Is there an official NEW STATE MOBILE online community?

I have a suggestion/feedback.

Where should I contact for partnership or business inquiries?