My account is banned

When faced with a pop-up message saying that your account is permanently banned, please file an inquiry with the form below:[How to file an ...

What happens to a player who violates rules? (Use of illegal software, abnormal behavior etc.)

We take our established rules very seriously and will take appropriate action, including account sanctions or bans, on any account to be fou...

I want to report a player using illegal software.

We want the NEW STATE MOBILE play experience to be fair and fun for everyone. We work hard to restrict the use of illegal software in the ga...

How do I report players using bad language?

To report a player using bad language, please attach a screenshot of the bad language when you submit a ticket to us.We will investigate the...

I want to report a bug/error during game play.

If you have experienced a bug or error during game play, please feel free to use the in-game report button or report it to NEW STATE Support...

Who do I send my feedback and suggestions to?

Please feel free to send any kind of feedback and suggestions to NEW STATE Support. Your feedback will help us shape our games and improve o...

A pop-up message saying, "You have been suspended until {Month}-{Day}-{Year} due to abnormal gameplay patterns." is shown on my screen.

"You have been suspended until {Month}-{Day}-{Year} due to abnormal gameplay patterns." pop-up appears when NEW STATE MOBILE's security solu...

What happens to player who violate rules? (Use of illegal software, abnormal behavior etc.)

NEW STATE MOBILE takes action in accordance with the rules of conduct if any violation of the terms of use is found. This can range anywhere...