During server maintanence, you cannot run the NEW STATE MOBILE application.
You can check maintanence schedules on our official communities.
If the game doesn't run even when there's no server maintanence, please follow the steps below.
[Steps to resolve application running issues]
1. Delete all unnecessary applications and data from your mobile device
2. Check your OS verison and update to latest version if possible
3. Check your network (Wi-Fi/data) connection
4. Reboot your mobile device
※ If the problem persists, please remove NEW STATE MOBILE completely from your mobile device and try installing it again when you're connected to a strong Wi-fi/data network.
(Please note that if you're using a guest account, information will be lost once you remove the game from your mobile device.)
※ If the issue persists, please contact NEW STATE Support along with the model name of your mobile device and the OS version.
1. Model name of your mobile device, OS version :
2. When did the issue first happen :
3. Region :
You can check maintanence schedules on our official communities.
If the game doesn't run even when there's no server maintanence, please follow the steps below.
[Steps to resolve application running issues]
1. Delete all unnecessary applications and data from your mobile device
2. Check your OS verison and update to latest version if possible
3. Check your network (Wi-Fi/data) connection
4. Reboot your mobile device
※ If the problem persists, please remove NEW STATE MOBILE completely from your mobile device and try installing it again when you're connected to a strong Wi-fi/data network.
(Please note that if you're using a guest account, information will be lost once you remove the game from your mobile device.)
※ If the issue persists, please contact NEW STATE Support along with the model name of your mobile device and the OS version.
1. Model name of your mobile device, OS version :
2. When did the issue first happen :
3. Region :